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How to Opt-Out, Delete, Or Make Privacy Requests From Tutela?

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Updated: August 29th, 2022

Company Overview

Tutela is a data company that collects information from smartphone users worldwide. Their data is used to help organizations in the mobile industry understand and improve networks. Tutela has a global panel of over 300 million users and gathers information via software embedded in 3000+ consumer applications.

Tutela constantly expands its data collection capabilities and has panels in over 190 countries. They aim to provide the mobile industry with the most comprehensive and accurate picture of the global mobile ecosystem.

Tutela's software runs in the background of consumer applications and uses minimal battery power. The data collected is anonymous and cannot be used to identify individual users. Tutela is committed to protecting the privacy of its users and ensuring that their data is used ethically.

This data is combined with best-in-class tools to create a turn-key solution trusted by the engineering and benchmarking teams at mobile network operators and network equipment manufacturers. This translates to better networks that deliver a reliable experience for consumers.

Tutela is committed to data privacy and ensuring its software has minimal impact on mobile device performance and data usage. All data is collected with the consent of users, and Tutela does not contain any personal or persistent identification information. Their data meets the highest privacy standards worldwide, including GDPR and CCPA.

Tutela data is used by organizations of all sizes, from small businesses to global enterprises. Their clients use Tutela data to improve a variety of services, including:

  • Network infrastructure planning and optimization: Tutela data is used to understand where coverage is lacking and where capacity needs to be added.

  • Network benchmarking: Tutela data helps organizations compare their networks against others in the same region or country.

  • Customer experience management: Tutela data is used to identify areas of customer dissatisfaction and take steps to improve the quality of service.

  • Competitive analysis: Tutela data helps organizations track their performance against competitors and make necessary adjustments.

Type Of Consumer Data Collected

Tutela collects a variety of information from smartphone users around the world, including:

  • Network data: Tutela collects data about mobile networks, including signal strength, speed, and latency. This data is used to understand how networks are performing and where improvements can be made.

  • Location data: Tutela uses GPS data to understand where people are using their phones and how this affects network performance.

  • Device data: Tutela collects information about the phone type being used, the operating system, and the version. This data is used to understand which devices are causing the most problems on a network.

  • Application data: Tutela tracks which apps are being used and how they affect network performance. 

How is the Data Collected?

Tutela uses a variety of methods to collect data from smartphone users, including:

  • Data collected through Tutela's apps: Users can download one of Tutela's apps and opt-in to have their data collected. The data is then sent anonymously to Tutela.

  • Data collected through partner apps: Tutela has partnerships with many popular apps that share anonymized data with Tutela. 

  • Data collected through sensors: Tutela has developed several sensors that can be installed on mobile networks. These sensors collect data about signal strength, speed, and latency.

  • Data collected through user surveys: Tutela conducts surveys with mobile users to understand their network experiences. 

How is Consumer Data Used?

Tutela uses the data it collects to understand how mobile networks are performing and where improvements can be made. The data is also used to improve the quality of service for popular apps. Tutela does not sell or share personal information with third parties.

The Rights Given Under CCPA, FCRA, GDPR, And DPA

The Californian Consumer Privacy Act (CCPA), the Fair Credit Reporting Act (FCRA), the General Data Protection Regulation (GDPR), and the Data Protection Act (DPA) all give individuals the right to know what personal information is being collected about them, the right to have that information deleted, the right to object to its use, and the right to opt-out of having it contained in the first place. Tutela respects these rights and offers several ways for users to exercise them.

How To Request Deletion Of Your Data?

Suppose you would like Tutela to delete the data collected about you. In that case, you can submit a request through the Tutela website. You can also email them at data.protection.officer@tutela.com. You can also call for free at +1 (855) 6-TUTELA (ext. 5). Please give Tutela 45 days to process your request.

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