Introduction 

FedEx's Global Privacy Policy articulates its commitment to safeguarding personal data in compliance with applicable data privacy laws and regulations. The policy, having a worldwide scope, emphasizes fair and lawful data processing, specifying the purposes of data collection, ensuring data accuracy, and implementing robust security measures to protect against unauthorized access or loss. 

It's structured to maintain trust with customers and employees while adhering to local and international data protection standards, thereby upholding FedEx's reputation as a trustworthy entity.

FedEx’s privacy practices

FedEx's privacy practices encompass various measures to ensure the protection of personal data and compliance with applicable data privacy laws and regulations. Here's a summary of their privacy practices:

Data Collection and Usage:

• FedEx collects personal data, which includes any information that can directly or indirectly identify a natural person, such as names, government-issued identification numbers, addresses, phone numbers, and email addresses​​.  

• The data is collected to improve communications and enhance customer experience for product development, research, performing agreements, relationship management, and marketing for commercial activities​. 

Data Sharing and Protection:

• Personal data is shared only with companies that have agreed to the appropriate security and confidentiality requirements​. 

• Technical, managerial, and physical security measures are deployed to protect personal data against the risk of loss or unauthorized access, destruction, use, modification, or disclosure​. 

Compliance and Legal Grounds:

• FedEx is committed to complying with all applicable data privacy laws, regulations, internal policies, and standards. This compliance forms the foundation of trust with customers and employees​​.

• The legal grounds for processing personal data include the necessity to perform an agreement, compliance with legal obligations, protection of vital interests, legitimate interests of FedEx, and, where required, obtaining consent from individuals​.

Individual Rights and Preferences:

• Individuals have the ability to manage the types of communications they receive from FedEx, and can manage their accounts and preferences through various tools provided by FedEx​.

Global Application:

• FedEx's Global Privacy Policy applies worldwide to all its employees and companies. Individual operating companies are expected to comply with this policy, and in case of conflicts between local laws and the policy, FedEx aims to find a practical solution to reconcile these requirements​.

Cookies:

• FedEx uses cookies and similar technologies on its websites to obtain personal data and improve user experience​.

These practices are outlined across various documents and pages on FedEx's official website to ensure transparency and adherence to global data protection standards.

How to contact FedEx's privacy department? 

There are several ways to contact FedEx regarding privacy concerns or to request information about your personal data:

• Phone: You can call FedEx's general customer service line at 1.800.463.3339 to request information about your personal data or to discuss privacy concerns​. 

• FedEx Trade Networks Customer Contact Center: For more specific inquiries, you might consider contacting the FedEx Trade Networks Customer Contact Center at 1.800.249.2953 or via email at ftn_us@fedex.com, especially if your privacy concerns are related to trade services offered by FedEx​. 

These contact options can provide a way to address your privacy concerns or inquiries. For more detailed or specific privacy concerns, it may be advisable to initially reach out through the general customer service line or the online portal, and they could potentially direct you to the privacy department or the appropriate personnel to handle your request.

How to delete your data from FedEx?

According to their privacy policy, you can email FedEx at ftn_us@fedex.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.