Introduction 

Experian's Privacy Policy underscores its commitment to consumer notice, choice, and education regarding personal information usage. The policy outlines privacy practices for consumer and business-to-business services, guided by five Global Data Principles ensuring data security, accuracy, fairness, transparency, and inclusion. 

It emphasizes Experian's role as a steward of information, prioritising security and responsible use, while adapting to evolving technology and client needs to efficiently address privacy concerns​

Experian’s privacy practices

Experian has a set of privacy practices and principles aimed at protecting and managing the personal information of both consumers and business entities. Here's a comprehensive breakdown of their privacy practices:

Privacy Policies:

• Consumer Policies: Experian provides clear information regarding their privacy practices related to consumer products and services​. 

• Business Policies: They also have distinct privacy practices concerning their business-to-business services and products​. 

Global Data Principles:

• Security: Experian prioritizes securing and protecting data against unauthorized access, use, disclosure, and loss​.

• Accuracy: They strive to keep data as accurate, complete, and relevant as possible, always adhering to legal requirements​.

• Fairness: Data is collected and used fairly and for legitimate purposes, balancing privacy expectations with social and economic benefits derived from responsible data use​.

• Transparency: They are open about the types of data they collect, its sources, usage, and sharing. Where appropriate, individuals are provided access to the data collected about them along with the ability to correct, restrict, or delete it​.

• Inclusion: Experian seeks to improve financial health and inclusion for all through innovative use of relevant data to help individuals better their financial lives​.

Approach to Privacy:

• Experian sees itself as a steward of the information it collects, maintaining and utilizing it responsibly. They ensure the security of the information in their care and maintain the privacy of consumers through appropriate, responsible use​.

California Consumer Privacy Act (CCPA) Compliance:

• For California residents, the CCPA provides certain rights relating to the data that Experian collects, including the right to know the categories and specific pieces of personal information collected, used, disclosed, and sold, among other rights​.

Right to Change Privacy Policy:

• Experian reserves the right to change its privacy policy at any time, encouraging individuals to review the policy periodically for any changes in information-sharing practices​​.

Provision of Information Products and Services:

• Experian offers numerous information products and services to both businesses and consumers online. At points where personally identifiable information is collected, Experian provides notices explaining the collection and use of such information​​.

Increased Scrutiny and Awareness:

• Experian views increased scrutiny and awareness of privacy issues as a positive development that propels the industry forward. They emphasize consumer trust, transparency, and adherence to data practices​. 

Experian’s privacy practices are structured to ensure a balanced and responsible management of personal and business information while aligning with legal requirements and evolving market demands. 

How to contact Experian's privacy department? 

To contact Experian regarding privacy concerns, you can reach out to them in the following ways:

• Mail:

You can mail your inquiries to the Compliance Department at the following address: Experian, Compliance Department, 475 Anton Blvd., Costa Mesa, CA 92626​.

• Phone:

Experian’s National Consumer Assistance Center can be reached at 1 888 EXPERIAN (1 888 397 3742)​.

Additionally, you could call 888-888-8553 and follow the prompts to speak to a live representative at Experian. Their customer service representatives are available 7 days a week from 6 a.m. to 8 p.m. Pacific Time​.

For security freeze-related concerns, which may overlap with privacy issues, you can contact them at 888-EXPERIAN (888-397-3742)​​.

These are the primary channels through which you can contact Experian regarding privacy concerns. The mail option provides a direct channel to the Compliance Department, which may handle privacy-related inquiries.

How to delete your data from Experian?

According to their privacy policy, you can contact Experian at 888-888-8553 to make delete requests. Moreover, PrivacyHawk can also help identify companies that have your personal data and make it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.