Introduction 

Ericsson's privacy policy emphasizes the respect for privacy as a fundamental human right recognized by the United Nations. It's committed to ensuring the privacy of individuals, businesses, and society as they lead the Information and Communication Technology transformation across various industries. 

The global privacy program at Ericsson aims to incorporate "privacy by design" into its processes, tools, products, and services. This program encourages proactive engagement with stakeholders, securing buy-in at each stage of the privacy and data protection value chain, and supports the commitment to the integrity of all personal data for which they are responsible.

Ericsson’s privacy practices

Ericsson's Privacy Policy outlines how Ericsson AB along with other Ericsson Group companies, handle personal data and clarifies individuals' rights and methods to contact Ericsson in relation to privacy matters​. Here's a summarized version of Ericsson's official privacy policy: 

• Handling Personal Data: Ericsson processes personal data in a lawful and fair manner, only when permitted. The processing could be based on various legal bases such as consent, necessity for contract performance, legal compliance, protection of vital interests, performance of a public task, or legitimate interests unless overridden by individuals' rights​.

• Processing Personal Data: Personal data is utilized only for specific purposes, and could be received directly from individuals, their employers, or through automated means. Ericsson may aggregate personal data into a non-identifiable format for improving and developing their services and solutions​.

• Customer, Supplier, and Partner Relationships: Personal data of representatives from customers, suppliers, and partners are processed for various administrative purposes, contract management, sales and sourcing activities, service delivery, invoicing, and business relationship management. The data helps in developing services, improving the quality of solutions, business planning, and customer engagement planning​.

• Privacy as a Core Value: Ericsson emphasizes that privacy is fundamental for building trust in a networked society, and is crucial for innovation, collaboration, and social interaction provided that networks and services ensure information security and protect privacy rights.

• Online Privacy: Ericsson's websites use cookies to improve site functionality. Visitors have the choice to accept cookies, and without consent, only essential cookies for website functionality and security features are used​.

• Employee Data Privacy: In the context of employment, personal data is collected and processed as necessary for managing and organizing Ericsson personnel​.

• Information Security and Privacy Promotion: Ericsson has implemented policies and directives promoting information security and privacy, with its Audit and Compliance Committee receiving updates on cybersecurity at least bi-annually​.

This summary encapsulates various facets of Ericsson's approach to privacy as delineated across their official privacy policy and additional pages on their website, as well as an external case study. 

How to contact Ericsson's privacy department? 

To contact the privacy department of Ericsson regarding questions or complaints pertaining to your personal data processing, you can reach out to the Group Data Protection Officer through the following channels:

• Mail: Ericsson AB, Group Function Legal Affairs, 164 80 Stockholm, Sweden

• Email: ericsson.group.privacy@ericsson.com​​.

These contact details provide direct channels to address any concerns or inquiries you may have regarding Ericsson's privacy practices and data handling procedures.

How to delete your data from Ericsson?

According to their privacy policy, you can email Ericsson at ericsson.group.privacy@ericsson.com​​ to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.