Introduction 

The privacy policy of Enterprise Holdings, Inc. encompasses their data handling practices across their various services including vehicle rental, sales, and more. It outlines the types of information collected such as contact details, transaction information, and in certain scenarios, health information. 

It also touches on their practices regarding data collected through their websites and mobile applications like browser information and browsing history. The policy explains the collection, use, disclosure, and transfer of data, providing users with an understanding of how their information is handled while interacting with Enterprise's services.

Enterprise’s privacy practices

Enterprise Holdings, Inc. administers a comprehensive privacy policy covering various facets of user data interaction across its several car rental services, including Enterprise Rent-A-Car, National Car Rental, Alamo Rent A Car, among others. Here's an in-depth overview of the privacy practices employed.

Information Collection:

• Contact Information: This includes your name, address, phone numbers, and email addresses.

• Driver Qualifications and Identity Verification: Information such as driver's license details, insurance information, passport, proof of residence, and personal references are collected.

• Transaction Information: Details about vehicle rental, rental and return locations, rental dates, type of rental, vehicle preference, ancillary products purchased, and payment information are noted.

• Loyalty and Affiliation Information: Rewards and loyalty information, online user account details, corporate account ID numbers, and membership numbers are collected.

• Claims Information: Details regarding accidents involving their vehicles are collected.

• Health Information: Relevant health conditions assisting in providing adaptive driving devices or related to claims involving injuries.

• Optional Information: Emergency contact information, preferences, or special requirements, and personal information shared voluntarily.

• CCTV and Other Cameras: Video recordings and/or photographs of individuals in public areas of rental locations are captured.

• Sensitive Information: Defined as per state privacy laws and used/disclosed solely for legally permitted purposes.

• Financial and Personal History Information (when purchasing a vehicle): Income, credit history, employment history, and other personal information required for credit applications are collected.

• Car Sale Transaction Information: Vehicle purchased, purchase price, vehicle trade-in, and ancillary products purchased information are noted.

• Browser, Internet Activity, and Device Information: When using their websites and mobile applications, data like web logs, geo-location, browsing or search history, device identifiers, IP address, operating system, and device connections are collected​. 

Other Privacy Practices and Certifications:

• Enterprise Privacy Certification by TrustArc: TrustArc offers an Enterprise Privacy Certification to ensure businesses demonstrate responsible data collection, processing, and privacy management practices​.

• Privacy and Enterprise Risk Management: Emphasizes on transparency in personal data usage to avoid impacting company valuations and brand trust negatively​.

This detailed insight into Enterprise's privacy practices showcases a structured approach towards ensuring the confidentiality and rightful use of personal information across different interactions and transactions with the company and its services.

How to contact Enterprise's privacy department? 

You can contact the privacy department of Enterprise through various channels depending on your location and the nature of your inquiry. Here's a summary of their contact information:

Global Privacy Portal: You can submit privacy and data protection inquiries via the Global Privacy Portal.

Email Contact for EU Inquiries: For specific EU inquiries or complaints, email the data protection officer at dpo@ehi.com.

Physical Addresses for Privacy Inquiries:

• USA:

  • Enterprise Holdings, Inc.

  • Enterprise Privacy Questions

  • 600 Corporate Park Drive

  • St. Louis, MO 63105

• Canada:

  • Enterprise Rent-A-Car Canada Company

  • Enterprise Privacy Questions

  • 709 Milner Drive

  • Scarborough, Ontario M1B 6B6

• UK:

  • Enterprise Rent-A-Car UK Limited

  • Enterprise Privacy Questions

  • Enterprise House

  • Melbourne Park, Vicarage Road

  • Egham Surrey TW20 9FB

Department of Administration's Enterprise Privacy Office: For advice on privacy services, email privacy.office@admin.sc.gov. This seems more suited for organizational privacy advice rather than individual inquiries.

How to delete your data from Enterprise?

According to their privacy policy, you can email Enterprise at dpo@ehi.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.