Introduction 

DoorDash places a high importance on user privacy and has crafted its privacy policy to reflect this. The company's mission aims at growing and empowering local economies while building trust with users by offering transparency, insight, and control over personal information. 

There are measures in place to ensure that users are well-informed about the data collected, how it's used when it's shared, and the steps taken to protect it. 

A significant aspect of their policy involves promoting privacy by design; this means privacy considerations are integrated during the product design phase, guided by experts in data protection, privacy law, security, and engineering.

Moreover, DoorDash provides robust controls for users to manage their personal information and employs security systems like two-factor authentication to safeguard user privacy​.

Doordash’s privacy practices

DoorDash has built its privacy policy on principles of transparency, control, and security concerning users' personal data. Here's a breakdown: 

• General Privacy Practices:

DoorDash is committed to transparency and accountability in how it collects, protects, uses, and discloses personal information. The platform strives to build trust with its users through clear notices and choices regarding privacy, and aims to provide easy-to-use privacy controls​.

• Data Collection:

When using DoorDash, particularly the Storefront Services, certain information about you may be collected to provide services and operate their business. This includes information you provide directly​. The types of data collected include name, email, phone number, delivery address, social networking information, information relating to your operating system and browser, and location information​. 

• Privacy By Design:

DoorDash proactively embeds privacy during the design phase of its products, with guidance from experts in data protection, privacy law, security, and engineering. They have processes to incorporate new data into automated Data Subject Rights flows​. 

• Data Protection:

Measures are in place to limit what information others, like Dashers and Merchants, can see about you. DoorDash uses security systems, two-factor authentication, and enforces policies to protect your personal information​. 

• Data Management:

Users have the ability to update, correct, access, or request a copy of their personal information held by DoorDash. This can be done through the DoorDash app or website, with steps provided for both mobile app users and desktop users​. 

• Opting Out:

Users have the right to opt-out of the sale or sharing of personal information, as well as to opt-out of targeted advertising or ad personalization. This can also be managed through the app or website, with instructions provided for both platforms​. 

• California Privacy Notice:

For California residents, there's a supplementary California Privacy Notice that provides additional disclosures, and references back to the General Privacy Policy for detailed information on exercising privacy rights​. 

These practices reflect DoorDash's commitment to safeguarding user privacy, complying with regional legal requirements, and ensuring a trustful relationship with its user base.

How to contact Doordash's privacy department? 

The privacy department of DoorDash can be contacted through various methods depending on the type of user:

1. Unregistered Users:

• Email DoorDash at privacy@doordash.com with the following information:

• First and last name

• Email address and address of residency

• The right(s) being exercised

• Include “Non-User DSR Request” in the subject line​.

2. Mobile App Users:

• Open the DoorDash consumer app on your iPhone.

• Navigate to your account.

• Scroll down to 'Account Settings', and click 'Manage Account'.

• Under 'Manage Account', click the gray 'Manage Account' button.

• Complete a 2-step verification process to protect your privacy.

• Once verified, navigate to the ‘Manage Account’ page, under ‘Account Data’, click ‘Delete Account’​​.

3. Desktop Users:

• Email DoorDash at privacy@doordash.com with the following information:

• First and last name, business email address, and address of residency.

• Explain the nature of your connection to DoorDash.

• Identify the right(s) being requested.

• Include “B2B DSR Request” in the subject line​.

These methods are outlined to ensure the privacy and security of user information while interacting with DoorDash's privacy department.

How to delete your data from Doordash?

According to their privacy policy, you can email Doordash at privacy@doordash.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.