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Deutsche Bank’s Privacy Policies And How To Delete Your Data Or Opt Out

Updated: February 7th, 2024

Introduction 

Deutsche Bank's Privacy Policy outlines the bank's commitment to safeguarding the privacy and security of personal information. This policy governs how Deutsche Bank collects, uses, shares, and protects the data of its customers and users of its services. 
It typically covers various aspects, including data collection practices, the purpose of data processing, data security measures, user rights, and contact information for privacy-related inquiries. By adhering to this policy, Deutsche Bank aims to ensure transparency, compliance with privacy regulations, and the protection of individuals' personal data. 

Deutsche Bank’s privacy practices

Deutsche Bank has detailed its privacy practices on its official Privacy Notice page. Here's a comprehensive analysis: 

Importance of Personal Information:

Deutsche Bank emphasizes the significance of personal information and considers its protection as a fundamental responsibility. It aims to safeguard the data entrusted by clients and website visitors​. 

Purpose of Data Collection:

Personal information is collected, processed, and utilized to improve products and services, tailor business processes to client needs, and guide clients to relevant product information and online banking applications​. 

Retention of Data:

The information collected on the website is retained only as long as necessary for the intended purposes. Individuals have the right to access, correct, delete, or block their data as per the applicable laws, and these services are provided free of charge​. 

Data Collection Methods:

Information is gathered using pseudonymised tracking which includes:
  • Data Tracking:

    Details of the originating page, search requests, visited Deutsche Bank websites, search terms used, website errors, scrolling, and data transfer volumes between the browser and the web server.
  • Length of Stay:

    Duration of the visit, network activity time, pop-up display time, and error occurrence time.
  • Pseudonymized IDs:

    Storage of uniquely identifiable number combinations to recognize repeat visitors.
  • Session Information:

    Temporary session IDs and session duration.
  • Campaign Information:

    Details of clicked advertising media, its location, and the associated marketing campaign.
  • Loading Times:

    Time taken for images and the entire website to load, as well as the time spent on the website​. 

Security Measures:

Sophisticated encoding methods are employed internally by Deutsche Bank to prevent unauthorized decoding. During data transfer, an electronic identifier is generated to safeguard the information. These practices are in compliance with the EU General Data Protection Regulation (GDPR)​. 

Corporate Privacy Practices:

In the corporate sector, Deutsche Bank processes personal data to deliver premium services and products while taking the privacy and security of personal data seriously and responsibly​. 

Global Privacy Consideration:

Deutsche Bank operates globally and has aligned its privacy practices across different regions, ensuring the privacy and security of personal data across its global operations​. 

Wealth Management Privacy Practices:

For natural person customers under certain marketing restriction provisions, a separate Privacy Notice is provided detailing how client information is kept private, secure, and utilized for better service delivery​. 
This analysis demonstrates a well-structured approach by Deutsche Bank in managing and protecting personal information in alignment with legal compliance and customer service optimization.

How to contact Deutsche Bank’s privacy department? 

You can contact Deutsche Bank's privacy department by reaching out to their Data Protection Officer. The contact details are as follows:
  • Address:

    Deutsche Bank AG, Data Protection Officer, Taunusanlage 12, 60325 Frankfurt am Main, Germany
  • Phone:

    +49 (0)69 910-10000
  • Email:

    artculturesports.mailbox@db.com​. 

How to delete your data from Deutsche Bank?

According to their privacy policy, you can email Deutsche Bank at artculturesports.mailbox@db.com​ to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.
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