Introduction 

Citizens Bank collects personal information, such as name, address, email, phone number, financial information, and credit history, when customers open accounts, use products and services, and interact with their website. They may also collect data through cookies, web beacons, and other tracking technologies.

The collected information is used to provide services to customers, improve products and services, and personalize user experiences. Citizens Bank may also use the information for marketing and advertising purposes, with user consent.

The company takes measures to protect the personal information they collect, such as encryption, access controls, and monitoring for unauthorized access. They may share information with third-party service providers, partners, and affiliates for business purposes related to banking and financial services.

Customers have the right to access, correct, or delete their personal information, and to opt-out of marketing communications. Citizens Bank also provides information about how to contact them with privacy concerns or questions.

Citizens Bank may update their privacy page from time to time, and customers can check the page for the most recent version. The page also includes information about how customers can manage their cookie preferences and other tracking technologies.

Citizens Financial’s privacy practices

Citizens Financial Group, which includes Citizens Bank, is committed to protecting the privacy and security of its customers' personal and financial information. The company's privacy policy provides detailed information on how it collects, uses, and shares customers' information, as well as the measures it takes to protect this information.

• Information Collection: Citizens Financial Group collects various types of information from customers, including personal information (e.g., name, address, phone number) and financial information (e.g., account numbers, transaction history). The company collects this information from customers directly, through its website and mobile app, and from other sources (e.g., credit reporting agencies).

• Information Use: Citizens Financial Group uses customers' information for various purposes, including to provide banking and financial services, to prevent fraud and other illegal activities, and to comply with legal and regulatory requirements. The company may also use customers' information for marketing purposes, but customers can opt-out of receiving these communications.

• Information Sharing: Citizens Financial Group may share customers' information with its affiliates, service providers, and business partners, as well as with government agencies and law enforcement in certain circumstances. The company also allows customers to control how their information is shared and used.

• Information Protection: Citizens Financial Group uses various security measures to protect customers' information, including encryption, firewalls, and monitoring of its systems for potential threats. The company also requires its service providers to maintain appropriate security measures and conducts regular risk assessments to identify and address potential vulnerabilities. Additionally, the company provides resources and tools to help customers protect their information, such as online security tips and alerts.

• Children's Privacy: Citizens Financial Group does not knowingly collect information from children under the age of 13, and its website and mobile app are not intended for use by children.

Overall, Citizens Financial Group's privacy practices are comprehensive and transparent. The company provides detailed information on how it collects, uses, and shares customers' information, as well as the measures it takes to protect this information. The company also provides customers with tools and resources to help them protect their information. However, customers should carefully review the privacy policy and understand how their information is being used before providing any personal or financial information to the company.

How to contact Citizens Financial’s privacy department? 

Customers who have questions or concerns about Citizens Financial Group's privacy practices can contact the company's privacy department using the contact information provided on the company's privacy policy page.

To contact the privacy department, customers can call the company's customer support line or send a written inquiry to the following address:

Citizens Bank

PO Box 42016

Providence, RI 02940

Customers who have concerns about the company's handling of their personal or financial information can contact the privacy department to request an investigation or to file a complaint. The company is committed to resolving privacy-related issues in a timely and efficient manner.

How to delete your data from Citizens Financial?

To request the deletion of your personal information from Citizens Financial, you can follow these steps:

1. Visit the citizens Financial website

2. Look for the "Contact Us" or "Privacy Policy" page

3. On the Privacy Policy page, look for information on how to make a request to delete your personal information.

PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.