Citigroup collects personal information, such as name, address, email, phone number, financial information, and employment information, when customers interact with their website, products, and services. They may also collect data through cookies, web beacons, and other tracking technologies.
The collected information is used to provide services to customers, improve products and services, and personalize user experiences. Citigroup may also use the information for marketing and advertising purposes, with user consent.
The company takes measures to protect the personal information they collect, such as encryption, access controls, and monitoring for unauthorized access. They may share information with third-party service providers, partners, and affiliates for business purposes related to banking and financial services.
Users have the right to access, correct, or delete their personal information, and to opt-out of marketing communications. Citigroup also provides information about how to contact them with privacy concerns or questions.
Citigroup may update their privacy page from time to time, and users can check the page for the most recent version. The page also includes information about how users can manage their cookie preferences and other tracking technologies.
Citigroup’s privacy practices
Information Collection: Citigroup collects various types of information from customers, including personal information (e.g., name, address, phone number), financial information (e.g., account numbers, transaction history), and employment information (e.g., income, employer). The company collects this information from customers directly, through its website and mobile app, and from other sources (e.g., credit reporting agencies).
Information Use: Citigroup uses customers' information for various purposes, including to provide financial products and services, to prevent fraud and other illegal activities, to comply with legal and regulatory requirements, and to improve its offerings. The company may also use customers' information for marketing purposes, but customers can opt-out of receiving these communications.
Information Sharing: Citigroup may share customers' information with its affiliates, service providers, and business partners, as well as with government agencies and law enforcement in certain circumstances. The company also allows customers to control how their information is shared and used.
Information Protection: Citigroup uses various security measures to protect customers' information, including encryption, firewalls, and monitoring of its systems for potential threats. The company also requires its service providers to maintain appropriate security measures and conducts regular risk assessments to identify and address potential vulnerabilities. Additionally, the company provides resources and tools to help customers protect their information, such as online security tips and alerts.
Children's Privacy: Citigroup does not knowingly collect information from children under the age of 13, and its website and mobile app are not intended for use by children.
Overall, Citigroup's privacy practices are comprehensive and transparent. The company provides detailed information on how it collects, uses, and shares customers' information, as well as the measures it takes to protect this information.
How to contact Citigroup’s privacy department?
To contact the privacy department, customers can click on the "Contact Us" link located at the bottom of the page. This will take them to a web form where they can provide their contact information and details about their inquiry or concern. Customers can also call the company's customer support line or send a written inquiry to the following address:
399 Park Avenue, 3rd floor
New York, NY 10022
Customers who have concerns about the company's handling of their personal or financial information can contact the privacy department to request an investigation or to file a complaint. The company is committed to resolving privacy-related issues in a timely and efficient manner.
How to delete your data from Citigroup?
To request the deletion of your personal information from Citigroup, you can follow these steps:
Visit the Citigroup website
You may find a specific email address or form for submitting delete requests, or you may be able to find a phone number to call for assistance. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.