Cigna collects personal information, such as name, address, email, phone number, and health information, when members use their health care services. They may also collect data through cookies, web beacons, and other tracking technologies.
The collected information is used to provide healthcare services to members, improve products and services, and personalize user experiences. Cigna may also use the information for marketing and advertising purposes with user consent.
The company takes measures to protect the personal information they collect, such as encryption, access controls, and monitoring for unauthorized access. They may share information with third-party service providers, partners, and affiliates for business purposes related to health care.
Members have the right to access, correct, or delete their personal information, and to opt-out of marketing communications. Cigna also provides information about how to contact them with privacy concerns or questions.
Cigna’s privacy practices
Information Collection: Cigna collects various types of information from members, including personal information (e.g., name, address, phone number), health information (e.g., medical history, treatment information), and financial information. The company collects this information from members directly, through its website and mobile app, and from other sources (e.g., health care providers).
Information Use: Cigna uses members' information for various purposes, including to provide health care services, to process claims and payments, to comply with legal and regulatory requirements, and to conduct research. The company may also use members' information for marketing purposes, but members can opt-out of receiving these communications.
Information Sharing: Cigna may share members' information with its affiliates and service providers, as well as with government agencies and law enforcement in certain circumstances. The company also allows members to control how their information is shared and used.
Information Protection: Cigna uses various security measures to protect members' information, including encryption, firewalls, and monitoring of its systems for potential threats. The company also requires its service providers to maintain appropriate security measures and conducts regular risk assessments to identify and address potential vulnerabilities. Additionally, the company provides resources and tools to help members protect their information, such as online security tips and alerts.
Children's Privacy: Cigna does not knowingly collect information from children under the age of 18, and its website and mobile app are not intended for use by children.
Overall, Cigna's privacy practices are comprehensive and transparent. The company provides detailed information on how it collects, uses, and shares members' information, as well as the measures it takes to protect this information.
How to contact Cigna’s privacy department?
Cigna members who have questions or concerns about the company's privacy practices can contact the Cigna Privacy Office using the contact information provided on the company's website.
To contact the Privacy Office, members can click on the "Contact Us" link located at the bottom of the page. This will take them to a form where they can provide their contact information and details about their inquiry or concern. Members can also call the company's customer service line at the phone number listed on their member ID card or send a written inquiry to the following address:
Cigna Privacy Office
900 Cottage Grove Road
Bloomfield, CT 06002
Customers who have concerns about the company's handling of their personal or health information can contact the Privacy Office to request an investigation or to file a complaint. The company is committed to resolving privacy-related issues in a timely and efficient manner.
How to delete your data from Cigna?
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