Chick-fil-A collects personal information, such as name, address, email, phone number, and payment information, when customers interact with their website, mobile app, and restaurant locations. They may also collect data through cookies, web beacons, and other tracking technologies.
The collected information is used to provide services to customers, improve products and services, and personalize user experiences. Chick-fil-A may also use the information for marketing and advertising purposes, with user consent.
The company takes measures to protect the personal information they collect, such as encryption, access controls, and monitoring for unauthorized access. They may share information with third-party service providers, partners, and affiliates for business purposes related to restaurant services.
Customers have the right to access, correct, or delete their personal information, and to opt-out of marketing communications. Chick-fil-A also provides information about how to contact them with privacy concerns or questions.
Chick-fil-A’s privacy practices
Information Collection: Chick-fil-A collects various types of information from customers, including personal information (e.g., name, address, phone number), demographic information (e.g., age, gender), and location information. The company collects this information from customers directly, through its website and mobile app, and from other sources (e.g., third-party service providers).
Information Use: Chick-fil-A uses customers' information for various purposes, including to provide products and services, to personalize customers' experiences, to conduct market research, and to comply with legal and regulatory requirements. The company may also use customers' information for marketing purposes, but customers can opt-out of receiving these communications.
Information Sharing: Chick-fil-A may share customers' information with its affiliates and service providers, as well as with government agencies and law enforcement in certain circumstances. The company also allows customers to control how their information is shared and used.
Information Protection: Chick-fil-A uses various security measures to protect customers' information, including encryption, firewalls, and monitoring of its systems for potential threats. The company also requires its service providers to maintain appropriate security measures and conducts regular risk assessments to identify and address potential vulnerabilities. Additionally, the company provides resources and tools to help customers protect their information, such as online security tips and alerts.
Children's Privacy: Chick-fil-A does not knowingly collect information from children under the age of 13, and its website and mobile app are not intended for use by children.
Overall, Chick-fil-A's privacy practices are comprehensive and transparent. The company provides detailed information on how it collects, uses, and shares customers' information, as well as the measures it takes to protect this information. The company also provides customers with tools and resources to help them protect their information.
How to contact Chick-fil-A’s privacy department?
To contact the Privacy Department, customers can click on the "Contact Us" link located at the bottom of the page. This will take them to a form where they can provide their contact information and details about their inquiry or concern. Customers can also call the company's customer care center at 1-866-232-2040 or send a written inquiry to the following address:
P.O. Box 725489
Atlanta, GA 31139-9923
Customers who have concerns about the company's handling of their personal or demographic information can contact the Privacy Department to request an investigation or to file a complaint. The company is committed to resolving privacy-related issues in a timely and efficient manner.
How to delete your data from Chick-fil-A?