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American Express’s Privacy Policies And How To Delete Your Data Or Opt Out

American Express’s Privacy Policies And How To Delete Your Data Or Opt Out image
Updated: June 17th, 2023
American Express's privacy policy outlines the ways in which the company collects, uses, and protects personal information provided by its customers. American Express collects personal information such as name, address, email, and phone number to provide its services, process transactions, and improve customer experience. 
The company may share personal information with its partners and service providers, but only to the extent necessary to provide its services. American Express takes reasonable measures to protect personal information from unauthorized access and does not sell personal information to third parties. 
Customers have the right to access, update, and delete their personal information, and may opt-out of receiving promotional communications from American Express. The policy also provides information about American Express's compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) for customers in the European Union (EU).

American Express’s privacy practices

American Express's privacy policy provides a comprehensive overview of the company's commitment to protecting its customers' privacy and personal information.
  • The policy states that American Express collects personal information from its customers, such as name, address, email, and phone number, to provide its services, process transactions, and improve the customer experience. 
  • The policy also notes that American Express collects other types of information, such as transaction history and spending patterns, in order to personalize content and recommendations, provide targeted advertising, and improve the overall customer experience.
  • American Express takes measures to protect personal information from unauthorized access, including the use of encryption, firewalls, and secure servers. The policy explains that personal information is stored on servers located in the United States and other countries where American Express operates and that access to this information is limited to authorized personnel who require access to perform their job duties.
  • American Express may share personal information with its partners and service providers, but only to the extent necessary to provide its services. The policy notes that American Express requires its partners and service providers to protect personal information in accordance with American Express' privacy policy and applicable laws and regulations.
  • The policy outlines the rights of customers with respect to their personal information, including the right to access, update, and delete their personal information, as well as the right to opt-out of receiving promotional communications from American Express. The policy notes that American Express will honor requests to opt-out of communications within a reasonable timeframe.
  • American Express's privacy policy also provides information about its compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) for customers in the European Union (EU). The policy explains that American Express has implemented measures to ensure compliance with the GDPR, such as providing customers access to their personal information and the right to request deletion.
Overall, American Express's privacy policy is transparent and comprehensive, providing customers with detailed information about the types of personal information that the company collects, how it uses and protects that information, and customers' rights with respect to their personal information. 
However, customers should be aware that American Express may collect information about their transaction history and spending patterns in order to personalize content and recommendations and that this information may be shared with partners and service providers to provide the company's services.

How to contact American Express’s privacy department?

Based on the information provided on American Express's privacy policy page, there are a few ways to contact the company's privacy department:
  • Contact American Express customer service:

    The policy notes that you can contact American Express customer service to discuss your privacy concerns or to ask questions about the company's privacy practices. You can find contact options for American Express customer service on the company's website.
  • Send a letter to American Express's Chief Privacy Officer:

    The policy provides a mailing address for American Express's Chief Privacy Officer: Chief Privacy Officer, American Express Company, 200 Vesey Street, New York, NY 10285. You can send a letter addressed to the Chief Privacy Officer to contact American Express' privacy department by postal mail.
  • Email American Express:

    The policy notes that you can email American Express at privacy@aexp.com with any questions or concerns related to your personal information and privacy.
When contacting American Express's privacy department, it is recommended to provide as much information as possible about your inquiry or concern to ensure a prompt and accurate response.

How to delete your data from American Express?

According to their privacy policy, you can email American Express at privacy@aexp.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.
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