Introduction 

HCA Healthcare stresses the importance of privacy, committing to protect personal information and adhere to regulatory requirements. Their privacy policy outlines online practices regarding the information collected when users access or use their website and other related services. 

They aim to maintain information confidentiality, only allowing access to those with a legitimate need. The policy doesn't cover information collected through other means like telephone or in person. 

HCA Healthcare’s privacy practices

HCA Healthcare's privacy practices encompass several dimensions to ensure the protection and proper handling of patient and organizational information. Here are some key aspects:

• Notification of Data Security Incidents: In the event of a data security incident, HCA Healthcare notifies affected individuals. For instance, a recent incident disclosed certain patient information online without authorization. HCA Healthcare responded by disabling access to the affected storage location, reporting the incident to law enforcement, engaging forensic advisors, and offering credit and identity protection services to affected individuals​​​.

• Notice of Privacy Practices: HCA Healthcare has a Notice of Privacy Practices that outlines how patient health information may be used and disclosed, and how patients can access their information. They require signed authorization to release information to third parties, with certain exceptions like healthcare providers​.

• Information Protection Policies: HCA Healthcare has a myriad of policies under its Information Protection framework. These policies cover various aspects like safeguarding protected health information, mitigating unauthorized access to such information, and community clergy to patient listings under HIPAA standards. They also have policies related to marketing under HIPAA-HITECH standards, photographing, and recording within facilities, and the process for privacy complaints among others​​.

• Privacy Policy Commitment: HCA Healthcare has a privacy policy that underscores its commitment to protecting personal information. This is part of its broader commitment to the care and improvement of human life​​.

• California Consumer Privacy Act Compliance: HCA Healthcare has policies in place to comply with the California Consumer Privacy Act of 2018, demonstrating adherence to state-specific privacy regulations​​.

These practices are part of HCA Healthcare's efforts to uphold privacy and information security standards in compliance with state and federal laws.

How to contact HCA Healthcare's privacy department? 

To contact HCA Healthcare's privacy department, you have several avenues available:

• Email or Postal Mail:

  • You can send an email to privacy@hcahealthcare.com.

  • Alternatively, you can write to them at the following address: One Park Plaza, Nashville, TN 37203​​.

• Phone:

  • There is a call center that can be reached at 1 (888) 993-0010, operational from Monday to Friday, 8 am – 8 pm Central Time, excluding major U.S. holidays​​.

  • Additionally, HCA Healthcare maintains a confidential Ethics Line for reporting possible misconduct or obtaining guidance on ethics or compliance issues, which may include privacy concerns. This line can be reached at (800) 455-1996 and is operational 24 hours a day​​.

How to delete your data from HCA Healthcare?

According to their privacy policy, you can email HCA Healthcare at privacy@hcahealthcare.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.