Introduction 

H-E-B's Privacy Policy emphasizes the value they place on customer privacy, detailing how personal information is collected, used, and disclosed across their various platforms, including online services and physical stores operated within the United States. The policy encompasses H-E-B and its affiliates like Central Market, Joe V's Smart Shop, and Mi Tienda. 

It explains the types of information collected through different interactions such as creating profiles, participating in promotions, or making purchases. Although it provides guidelines on information management, it clarifies that the policy doesn't constitute a legal contract nor create any legal rights or obligations​.

H-E-B’s privacy practices

H-E-B has outlined its privacy practices across various platforms and services. Below is a detailed breakdown based on the collected information:

• Collection of Personal Information:

H-E-B collects personal information, defined as data that identifies or can be related to an identifiable individual. Examples include name, postal address, telephone number, email address, location data, credit/debit card numbers (for purchases), Social Security or tax identification number (for employment applications), and photographs along with government-issued identification cards​​.

The collection may occur through their services (e.g., creating a profile, signing up for a newsletter, or making a purchase), or from other sources like public databases, joint marketing partners, social media platforms, and other third parties. For instance, connecting a social media account to H-E-B's online services could share certain personal information with H-E-B​​.

• Usage of Personal Information:

Personal information may be used to respond to inquiries, fulfill requests like sending newsletters, complete and fulfill purchases, send administrative information, tailor interactions through their services, send marketing communications, allow participation in sweepstakes, contests, promotions, and administer these activities​​.

• Privacy in H-E-B Pharmacy:

H-E-B Pharmacy has a Notice of Privacy Practices that outlines how medical information may be used and disclosed, and how individuals can get access to this information. It emphasizes individual rights concerning health information and outlines H-E-B's responsibilities in safeguarding this data​​.

• Privacy in H-E-B Credit Card Services:

H-E-B also extends its privacy practices to credit card services, emphasizing serious privacy measures, and directs individuals to the Cardholder Agreement for more information regarding the practices followed to keep data secure​​.

• Privacy in H-E-B App:

H-E-B's app, PartnerNet, indicates that its privacy practices may include handling of data as described in the developer’s privacy policy, linking data to individuals​​.

This explanation provides a comprehensive overview of H-E-B's privacy practices across its various services and platforms, illustrating the methods employed in collecting, using, and protecting personal information.

How to contact H-E-B's privacy department? 

You can contact the privacy department of H-E-B by using the following contact information: 

• Telephone number: 1-866-432-4318 (if you are in San Antonio, you can reach them at 1-210-938-4907).

• Email: privacyoffice@heb.com​

• Postal mail address: 

H-E-B Privacy Office River Annex Compliance Building 646 S. Flores Street San Antonio, Texas 78204

How to delete your data from H-E-B?

According to their privacy policy, you can email H-E-B at privacyoffice@heb.com​ to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.